Return & Refund Policy

At thebandbee, we want you to love what you wear. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns under the following conditions:

  • Return Window: You can return items within 14 days of receiving your order.
  • Item Condition: Items must be:
    • Unworn, unwashed, and unused.
    • In their original packaging with all tags attached.

Please note that for hygiene reasons, certain items like underwear, swimwear, and earrings are not eligible for return.

How to Initiate a Return

  1. Email us at support@thebandbee.com with your order number and reason for return.
  2. Once your return is approved, we will provide you with return instructions.

Refunds

  • Refund Eligibility: Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used during purchase.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Exchanges

If you need to exchange an item for a different size or color, please follow the same steps as the return process. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at support@thebandbee.com within 48 hours of delivery, and we will arrange for a replacement or refund at no extra cost.